F.A.Q.

Where I can contact you for B2B order?

For wholesale orders contact us at our e-mail at saltcityvapeshop@gmail.com

Is there a charge for delivery?

Our standart rate is 4.99 EUR, and for orders over 100 EUR we offer free shipping in EU.

How long does the delivery take?

We will send out your order in 24 hours after receiving your order. Time when you will receive your order depends on your location. Usually our customers receive our products in 3-7 business days.

Is shopping with you safe and anonymous?

Communication with you is encrypted when card data is exchanged. We use the highest level of security. We never processes or store any credit card information.

Are there refund possibilities?

Refunds are managed by our customer support at saltcityvapeshop@gmail.com

Please contact us if there's any need and we will contact you within 1-2 business days.

I have received damaged vape, how to solve the issue?

You must notify us of wrong or damaged merchandise within seven days. We will send you replacement merchandise if the damage was due to us. We do not replace merchandise that the customer ordered by mistake or compensate for any other kind of error, loss, damage, or delay that is beyond the control of Salt City vape shop.

I want to contact support, where I can contact you?

If you have any questions about our products and shipments or your order, please contact us at saltcityvapeshop@gmail.com